TERMS AND CONDITIONS
Project Payment Terms
Payment for our website projects is made over three stages:
Stage One: Prior to commencing work we must receive a 50% deposit/advance for your website project.
Stage Two: Upon delivery of your home page website design OR first demo draft of home page layout upload on a temporary domain name. We will charge a further 25% payment via your nominated payment method.
Stage Three: After received second payment. We will have start to create full website using content, images and navigation that you supplied to us. If we have not received content for your website at the time of design approval, we will load dummy content onto your website.
Remaining 25% payment of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.
Please make sure website creating time period count after payment made of each stage. Example if you pay advance we will start project and show you first home page draft. After second payment we will star work on complete website.
Refund Policy
You are entitled to get 100% refund of the upfront payment you made (if any) in the event of:
- We didn’t start your project at all or we’re unable to start soon.
- You want to cancel the project within 24 hours of making payment.
- By Mistake I paid extra amount
No refund will be given if:
- You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project’s specifications.
- The project delays are caused by lack of communication from your end.
- Work Delay
- Work Rejection
- Technical Glitches
SEARCH ENGINES Submission
BACKUPS
E-COMMERCE
Training
Delays with respect to projects
Unreasonable delays from client side in providing the required feedback/information/data to finish the project shall exempt MWD from meeting the timelines mentioned in the quote. In case client does not provide required details/data/information for more than 15 working days, client authorizes MWD to forfeit/fine/penalty the payments made towards this project.
In case, during the project duration, the client does not maintain communication with MWD for more than 30 calendar days, client agrees that the project/services shall be deemed as received and accepted by the client, and the client further authorizes MWD to mark the project completed and invoice the client for remaining un-invoiced amount as per the total project price agreed.
However, Client can instruct MWD to put project on hold provided:
- Client agrees to pay project resumption fee of 25% of the total project price.
- ‘on-hold’ period does not exceed 2 calendar months
- Client agrees the professionals attached to the project (Project Team Structure) may be different from originally agreed.
- Client agrees to pay this project resumption fee every time a project is being put ‘on-hold’
Termination
Project Terminated if Unreasonable delays from client side in providing the required feedback/information/data to finish the project shall exempt MWD from meeting the timelines mentioned in the quote. Project Terminated In case, during the project duration, the client does not maintain communication with MWD for more than 90 calendar days. Project Terminated if client not happy with 3 Design Iteration.
Payment Delay for domain and hosting:
If client not able to pay domain and hosting renewal cost on time then it will be expire. And if client want renewed expire domain and hosting then client applicable for Late Fee Charge.
We are not responsible for lost data, files and database. Should a client require access to the files on the suspended account hosting payment must be made in full payment plus late fee.
3 month free technical support
Site maintenance:
- Content updates
- Refinements and logical tweaks to the website, which were not planned/approved by client earlier.
- Content presentation and design updates that were not planned/approved by client earlier.
Data Entry and Content
Photographs and Images:
3rd Party Add-ons/services/applications:
All third party costs arising from the registration of a domain name/Hosting/purchase of third party utilities/services shall be met by the Client and are payable to MWD before a Start project. Examples of 3rd party fees are as under:
a) Server Space Hosting Fees
b) SSL Certificates
c) Backup Services
d) 3rd Party APIs, if any, required by ‘Client’ to be integrated with the work ordered.
e) 3rd Party Plugins/Scripts/Applications/Software/Widgets/Services, if any, required by ‘Client’ to be integrated with the work ordered.
f) Payment Gateways Signup and Recurring Fees
Legal Bits:
Content Management Systems:
a) All packages with the exception of our basic package (Start Up) will be developed using a Content Management System (CMS).
b) In order to maintain compatibility between clients the company now use the WordPress Platform exclusively as our CMS of choice. E¬Commerce stores use different management systems depending on the scale and complexity of the Project.
c) However, in some instances, the company may build a bespoke solution, depending on the exact requirements of the Project.
d) Any associated or additional fees, such as installation, setup, testing and introductory training pertaining to Content Management Systems or E-Commerce Management Systems are covered within your chosen package.
General:
a) A website will not launch until a standing order or BACS payment has been set up, unless special agreement has been reached in advance.
b) Additional costs for extra features and/or additional design costs, not covered by our standard packages, will be agreed and invoiced before the website goes live.
c) If the Client does not respond to the Company’s request to discuss or choose ongoing support options, the client will automatically be placed on what the company feels is the most appropriate support package.
d) A small admin fee is payable for switching the client to another hosting provider.
e) There may be an additional fee for any design changes requested after the initial agreed design has been signed off.
f) The Company is not responsible for writing or inputting any text copy unless this has been specified by the client.
g) If you are hosting the website elsewhere, the Company cannot guarantee that the website is fully compatible with all hosting provider’s server operating systems, especially any contact forms, Content Management Systems, database driven websites, etc.
h) The company do not offer any technical support for any other web site hosting company that you may choose (if you elect not to host the website with us).
i) If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Just the same as a fine, you cannot transfer this contract to anyone else without our consent or permission.
Changes to these Terms and Conditions
MWD reserve the right to add, delete, or modify any provision of these ‘Web Design Terms and Agreement’ at any time without notice.
Failure to receive notification of a change does not make those changes invalid. These Terms and Conditions will always be available to download or print from our website.
